6.1 The Products ordered by you can only be delivered to the delivery address provided by you to us, or collected by you from our location advised to you, within a given time slot which we will notify to you in the Order Confirmation.
6.2 If for any reason you find yourself unable to collect your order from us during the date your order was scheduled for pickup, we will retain your ordered Products for collection by you on the same business day only or upon payment of the delivery charge we may be able to arrange to deliver to you within our delivery time slot and delivery zone on the same business day (subject to delivery availability).
6.3 If for any reason no one is present to receive delivery of the Products at the delivery address you have provided to us we will take the Products back to our location and retain the same for 24 hours during which time they may either be collected personally by you, or upon payment of a further delivery charge by bank transfer only we may be able to arrange a further delivery to you within our delivery time slot within the next 24 hours (subject to delivery availability).
6.4 In order for us to hand over the ordered Products upon collection or delivery, the recipient must provide to us the valid Order Confirmation number where applicable and must also acknowledge and/or sign that the Products are in good condition and that the complete order has been delivered. Thereafter, we will no longer be responsible for actual delivery of the Products to you.
8. RETURNS POLICY
8.1 We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the Products you find that they are not those ordered by you (for example, the color or wording is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by telephone. If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods
you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss. Please state clearly your contact details and number where you can be easily by reached in all communications to us.
8.2 We will only make a refund by the same method you used to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
8.3 Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste.
8.4 We will not accept the return of any Products which have been purchased from any outlet other than this online Site.
8.5 The provisions of this clause do not affect your statutory rights.